Refund policy

ARTICLE 7 – RIGHT OF WITHDRAWAL AND RETURN TERMS

7.1. The buyer has the right to notify WallHaus that he renounces the purchase, without having to pay any penalty and without giving any reason, within 14 calendar days from the day following the day of delivery. The right of withdrawal must allow the buyer to evaluate the purchased product “as in a shop window”. This right of withdrawal does not apply to legal persons or to products purchased by a natural person for professional use.

7.2. The buyer who wishes to make use of this right of withdrawal must notify WallHaus of his intent within 14 calendar days following the delivery of the product, by letter, e-mail or fax. The buyer may use the attached model withdrawal form for this purpose, but is not obliged to do so. The buyer must also return the product, within the same period of time, in its original and undamaged packaging, ready for sale. Products that would not be in this condition upon their receipt by WallHaus will remain at the disposal of the buyer, who will have to pay the price for them.

7.3. In case of exercise of his right of withdrawal, the buyer shall return the product by any means and at his own risk and expense to WallHaus at the above-mentioned address and shall keep proof of dispatch.

7.4. When the right of withdrawal was exercised in accordance with the aforementioned conditions, WallHaus will reimburse the purchase price within 30 days of acceptance. The costs of the initial shipment remain at the expense of the buyer. The reimbursement will be made to the bank account number to be mentioned in the withdrawal request.

7.5. MODEL WITHDRAWAL FORM

If you wish to revoke the sales agreement, please complete the form below to receive further return instructions.

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

• ordered on / received on: (*)
• your name / names:
• your address:
• your signature (only if this form is notified on paper):
• date:
  
  (*) Please delete where not applicable.

Please submit the completed revocation form to our customer service at hello@wearewallhaus.com.